Shipping Policy

Coverage

We ship the products all across India.

Cost

This depends on your location and order value. Orders above Rs.500 automaticaly quality for free shipping. For orders below this threshold, the shipping charges are automatically added based on the distance and package size.

Carriers

We use multiple courier companies like Bluedart, Aramex, Fedex, First Flight, Delhivery, DTDC, IndiaPost etc to ship your products.

All orders will receive a tracking number.

Who actually ships the products?

All products are shipped from the AST Herbals headquarters in Hyderabad, India.

Turnaround time

All orders are shipped withing 48 hours.

International shipping

You can get these products any where in the world. The shipping charges apply based on the location.

Please email us info@astherbals.com with the products that you need.

When will my product reach ?

Please provide 5 business days after you have ordered for the product to reach you.

Damaged goods

We take extreme care in our packaging but in certain situations there may be some damage to the products.

In case the package shows signs of leakage or is showing obvious damage, we request you to not accept the package and return it to the courier agency immediately. Please email us an image to info@astherbals.com within 5 days, so we can process the return request. Refer to our ‘Returns and Refund Policy’ below for more details.

Cancellation

Orders may be cancelled any time before they are shipped out for immediate cancellation and refund. If an order is already shipped, you may request a cancellation and refuse delivery. Your payment amount will be refunded once we receive the shipment back at our headquarters. For cancellation requests, please email info@astherbals.com

Returns and Refunds Policy

We take great care in the quality and packaging of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order for a full refund of the merchandise cost. Shipping charges shall be borne by you.

We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. Please note that we shall not be responsible for any delays in credit to the Card holder’s credit card account as that is managed by the Card holder’s issuing bank.

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Still have questions or concerns ?

Just email us at info@astherbals.com or call at +91-9985683057 in case you need to find out about your order or delivery status. You can always find the most upto date information about your order in “My Account” on ASTHerbals.com under order status.